The Brand Lab Newsletter

The psychology of high converting landing pages

November 30, 20243 min read

Most landing pages fail—not because of bad design, but because they overlook what truly matters: understanding how people think and what makes them take action.

If your landing page isn’t converting, it’s not just about the design, it’s about understanding the psychology of your audience. Why do people click? Why do they take action? Let’s dive into what really drives results.

Start With Emotion

The first thing visitors should see is a hook that speaks directly to their problem or desire. People make decisions based on feelings first, then look for logic to back it up.

For example:

  • "Tired of ads that don’t bring results? Stop wasting your budget and start attracting real leads."

This grabs attention by showing your audience you understand their frustration. The emotional connection makes them want to keep reading.

Build Trust With Logic

Once you’ve hooked them, you need to answer the next question they’ll ask themselves: “Why should I trust you?”

Here’s how to build that trust:

  • Concrete Benefits: Be specific about what they’ll get.

    • Example: “We help you generate 3x more leads in just 30 days.”

  • Testimonials: Use real stories from past customers to show your success.

    • Example: “This system doubled my revenue in just two months.”

  • FAQs: Address common doubts to remove hesitation.

    • Example: “How quickly will I see results?” or “What if I have a small budget?”

By providing clear answers, you ease their concerns and show them you’re an expert who understands their needs.

End With Urgency

People often delay decisions unless they have a reason to act now. That’s where urgency comes in. Create a limited-time offer or highlight what they’ll miss if they wait.

For example:

  • "This exclusive offer ends in 24 hours. Don’t miss out—book your spot today!"


  • Urgency doesn’t just encourage action—it makes them feel they’re making a smart, timely decision.

Simplicity Is Key

A cluttered or confusing page pushes people away.

Here’s how to simplify:

  1. Stick to one goal for the page (like getting them to sign up or request a consultation). Keep your layout clean—use short paragraphs, bullet points, and plenty of white space.

  2. Repeat your Call to Action throughout the page so it’s easy to find.

  3. Pro Tip: Limit the information you collect in your form. Only ask for what you really need, like their name and email. Fewer fields mean higher conversions.

The Expert Offer Formula

When it’s time to describe your offer, clarity is everything. Use this formula to create a simple, irresistible offer:

"We help [Ideal Customer] achieve [Desired Outcome] without [Painful Process]."

For example:

  • "We help landscapers book more local clients without wasting money on ineffective ads."

This formula eliminates confusion and focuses on what matters to your audience: the results they want and the frustration they want to avoid.

Putting It All Together

A high-converting landing page doesn’t just present an offer—it guides your audience step by step. Start by making them feel understood, back it up with clear, logical reasons to trust you, and finish with a sense of urgency.

If your landing page connects emotionally, proves logically, and encourages urgency, you’ll turn visitors into customers.

Jim Shields, a digital marketing expert, helps businesses thrive online with actionable strategies for growth, productivity, and mindset. His practical advice turns your vision into a successful digital reality.

Jim Shields

Jim Shields, a digital marketing expert, helps businesses thrive online with actionable strategies for growth, productivity, and mindset. His practical advice turns your vision into a successful digital reality.

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